Not happy with your purchase? We offer a 30-day hassle-free return policy on all unopened products. Simply contact us at hello@catpak.com and we will arrange a return or full refund — no questions asked.

For opened products, if you experience any quality issues, please reach out and we will make it right. View full refund policy →

Want to exchange a product? We are happy to help. Contact our team within 30 days of delivery and we will guide you through the exchange process. Return shipping costs for exchanges are covered by us if the issue is on our end.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days with a photo of the issue. We will send a replacement or issue a full refund immediately — no need to return the item.

Need to change or cancel your order? Contact us within 2 hours of placing your order and we will do our best to accommodate the change. Once dispatched, we are unable to modify orders.